IMAGINE a mighty express engine heading north on the West Coast main line powering its way effortlessly over the formidable Shap summit in the Westmorland fells. On this brilliant May morning the sun is glinting off the burnished Brunswick green of the boiler as a plume of steam rises high into the azure sky. The beat of the locomotive is as smooth and satisfying as a sewing machine. In the comfy seats of the first class restaurant car, breakfast is …

Service, quality and charm – what we can learn from the golden age of Britain’s railways Read More »