Author name: Michael Williams

Michael Williams is the best-selling author of On the Slow Train, On the Slow Train Again, Steaming to Victory and The Trains Now Departed.

Service, quality and charm – what we can learn from the golden age of Britain’s railways

IMAGINE a mighty express engine heading north on the West Coast main line powering its way effortlessly over the formidable Shap summit in the Westmorland fells. On this brilliant May morning the sun is glinting off the burnished Brunswick green of the boiler as a plume of steam rises high into the azure sky. The

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